Onboard Customer Service Assistant

Onboard Customer Service Assistant focuses on food in line with brand standards & recipes and in compliance with relevant food safety and alcohol licensing laws.

What the role involves

• Food in line with brand standards & recipes and in compliance with relevant food safety and alcohol licensing laws.
• · To understand and follow the Bar and Till Training Procedures to ensure that all transactions are recorded accurately and to make all reasonable efforts to ensure that stock is n.
• · To always provide a ‘world class’ standard of customer service, being proactive in offering customer information throughout the whole customer journey.
• · Working alongside the rest of the on-board team to ensure that the cleaning programme is followed and that all vessels are kept to a high standard of cleanliness at all times dur.
• DCSA in any emergency situations and take part in monthly drills to ensure preparedness for such events.
• · To assist the Master.

Skills and requirements

• Have a genuine desire and ability to work with the public in a front line, customer focused environment.
• · Be committed to working to high standards and providing the highest level of visitor care.
• Maintain patience and empathy even when working under pressure.
• · Food hygiene certificate – Level 2.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through