Online Assistant

Online Assistant focuses on build great knowledge about our products, services and promotions to help provide recommendations.

What the role involves

• Build great knowledge about our products, services and promotions to help provide recommendations.
• Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of.
• Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.

Skills and requirements

• You must be above the school-leaver age in your country.
• If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK.
• To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers.

Confirmed role details

• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave.
• Pension – we’ll match between 4-7.5% of your pension contributions.

Additional role context

• Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers.
• Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help.
• Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.