Online Assistant

The Online Assistant position centres on picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps – or providing brilliant substi. It would suit someone who can bring friendly and welcoming with a genuine enthusiasm for helping customers to the role.

Role overview

Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop. Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers.

Main responsibilities

Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps – or providing brilliant substi. Build great knowledge about our products, services and promotions to help provide recommendations. Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of.

What helps someone succeed

Friendly and welcoming with a genuine enthusiasm for helping customers.

Requirements

• Working flexibly across the store as required.
• Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers.
• You must be above the school-leaver age in your country.

Job details

• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave.
• Pension – we’ll match between 4-7.5% of your pension contributions.
• Additional detail: Training or development support may be provided.