Onsite IT Support Lead Manager
Job description
The Onsite IT Support Lead Manager position centres on delivering VIP white-glove support for executives and manage AV/VC services for events. It would suit someone who can bring strong professional approach to the role.
Role overview
Job Skills & Requirements: - 10+ years of IT support experience, including 3+ years in leadership/management. Job Role: - Onsite IT Support Lead Manager Job Location: - United Kingdom Experience: -10+ Years Job Roles & Responsibilities: - Lead and manage Onsite IT support operations across.
Main responsibilities
Delivering VIP white-glove support for executives and manage AV/VC services for events. Overseeing ticket resolution, ensuring SLA compliance and handling escalations. Overseeing device provisioning, configuration, inventory control, and asset management.
What helps someone succeed
Strong professional approach.
Requirements
- Experience managing IT support in multinational and cross-functional environments.
- Proficiency with ServiceNow, Microsoft Entra (Azure AD), Ivanti, and ProxyPro.
- VIP support experience and ITIL Foundation certification preferred.
Job details
- Work model: On-site.
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