Onsite Technical Services

This Onsite Technical Services role with Fujitsu, in Midlothian, Scotland, full-time, onsite has been cleaned and structured for clarity while preserving the employer-supplied details.

Role overview

Description - InternalUser Support Technician - HMRC Workplace ServicesEdinburgh City Centre, ScotlandAre you Customer Obsessed? Can you work passionately and collaboratively within a team of like-minded Customer Service focused engineers?

Job details

• Job type: full-time
• Work model: onsite
• Location: Midlothian, Scotland

Responsibilities and requirements

• Do you want to be proud to work for a company that respects its people and is at the forefront of technology?
• We are looking to grow our team with committed people to provide on-site IT services for our HMRC customer in Edinburgh City Centre.
• This is your world and your opportunity to transform it for the better.Your RoleWe are looking for a dynamic and driven IT Technician to be the face of Fujitsu working with end users on the HMRC account.
• Your role will primarily involve delivering face to face IT support to users at an Connect IT Bar within the HMRC Regional Centre in Edinburgh.
• You will be working alongside other IT technicians on site providing user support at a Connect IT Bar, support for Network devices, PCs, Laptops, Surface Pros, Telephony devices and other locally installed peripherals, and support for AV setup within meeting rooms and completion of regular checks to confirm meeting rooms are fully operational.You will also be responsible for the management and delivery of local moves and changes on site., development of key relationships with end user HMRC staff in various business areas, support to relevant Fujitsu (and sometimes HMRC) third parties as well as feedback on perceived issues, to ensure new services are engaged successfully, negating problems before they arise.KEY TECHNICAL SKILLS/EXPERIENCEWindows 8.1 / 10 /11MS Office / Office 365Support for general PC/Laptop Hardware + HP Elitebook devicesFlexibility – about hours worked (within contractual requirements) to meet SLAs.