Operational Analyst

Operational Analyst focuses on maintain high quality operational reporting and dashboards in tableau, drawing from careline365’s data lake.

What the role involves

• Maintain high quality operational reporting and dashboards in Tableau, drawing from Careline365’s data lake.
• Work in alignment with the wider Data & BI team to ensure consistency, robustness and best practice.
• Provide detailed analysis of dialler performance, contact strategy and campaign behaviour, including contact rate, conversion and efficiency.
• Analysing performance by day, agent, team, department, campaign and source, identifying behavioural, structural.
• Highlight where operational interventions, coaching or process changes will have the greatest impact.
• Work closely with Team Managers and department leads to ensure insight leads to specific actions, not just observations.

Skills and requirements

• 3+ years’ experience in a commercial, financial or business analysis role within a D2C, e‑commerce or subscription‑based business.
• A bachelor’s degree in a relevant discipline such as Business, Economics, Mathematics or Analytics.
• Strong hands‑on experience with pricing, reporting and financial modelling, including advanced Excel skills (cohort and sensitivity analysis).
• Practical knowledge of SQL and BI tools such as Looker, Power BI or similar, with the ability to interpret and use Tableau dashboards to support day‑to‑day decision making.

Confirmed role details

• All screening must be completed prior to your start date, which may result in the start date being adjusted if required.🌍This role is a UK based role and any hybrid/remote work mus.
• 175 hours holiday pa plus bank holidays.
• Pension Scheme, up to 3% Company matched.

Additional role context

• This hands-on analyst role sits at the heart of Careline365’s contact centre, partnering with leaders to spot what’s happening now and act on it.
• 🌟For this role, you need 5mpbs upload and 15mpbs download internet speed🌟.
• 24/7 employee assistance programme with an easily accessible app!

Known job details

• Pay: £45,000