Operational Contact Centre Agent

Operational Contact Centre Agent focuses on handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.

What the role involves

• Handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.
• Update systems and keep customers informed with clear, accurate information.

Skills and requirements

• Work a bank holiday due to the nature of the business, this will be in line with your shift pattern.
• Assessment Centres to take place w/c 8th, 15th & 22nd June, 2026.
• Successful candidates to be available to start on one of the following dates -13th July, 27th July, 10th August or 24th August, 2026.
• We will require people to work 9am-5pm Monday to Friday, for the period for their training which is typically around 8 x weeks.

Confirmed role details

• Annual performance related bonus.
• Attractive pension scheme (up to 12% company contribution).
• Development opportunities in line with the Operational Contact Centre Agent progression plan.
• 25 days annual leave plus bank holidays – plus an extra two wellness days!

Candidate fit

• phone confidence, patience, accurate system updates, and calm communication

Known job details

• Pay: £28,895 per annum