Operations Analyst

As a Operations Analyst, the work centres on at OpenAI, our User Operations team safeguards our products and users from abuse, fraud, and safety risks. It would suit someone who can bring accuracy, confidentiality, and clear communication to the role.

How the role is set up

At OpenAI, our User Operations team safeguards our products and users from abuse, fraud, and safety risks. We support a global and diverse user base across OpenAI’s product suite by managing sensitive inbound tickets, high-severity escalations, and operational risk workflows.

What helps someone build confidence

careful practical judgement. Strong professional approach.

Job details

• Have 5+ years of experience in trust & safety, risk operations, investigations, incident response, or comparable high-judgment operational work in a fast-moving environment.
• Operate with high standards and high conviction: you can form clear, defensible points of view, communicate them crisply, and drive decisions to closure.
• Triage and resolve complex, high-sensitivity user issues and escalations, including trust & safety incidents and other time-critical risk reviews.
• Conduct risk evaluations and investigations using internal tooling, operational documentation, and appropriate external sources when relevant.