Operations Manager

This Operations Manager role is focused on overseeing day-to-day operations related to corporate lending, ensuring that transactions are processed accurately and efficiently. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Where the work sits

Act as a liaison between the operations team and senior management, providing updates on operational performance and any significant issues affecting service delivery. Identify areas for improvement in operational workflows, systems, and customer service processes.

How the role works day to day

Overseeing day-to-day operations related to corporate lending, ensuring that transactions are processed accurately and efficiently. Overseeing the handling of inquiries, complaints, and service requests, ensuring they are addressed promptly and accurately. Track and report on key performance metrics related to operational activities, including workflow management, customer and client satisfaction levels, along with operational effici.

What needs to be in place

• Experience in financial services; operations management, customer service, or a related role.
• Experience in managing teams and improving operational workflows.
• Strong knowledge of commercial /corporate lending products and services, including loans and account management.