Operations Manager

As a Operations Manager, the work centres on supporting with the delivery of new starter induction and “Guest Care” training, ensuring all team members are offering great hospitality to our brand standards. It would suit someone who can bring ownership, clear communication, and practical organisation to the role.

How the role is set up

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!

Where someone would start

Supporting with the delivery of new starter induction and “Guest Care” training, ensuring all team members are offering great hospitality to our brand standards. Actively monitor recruitment requirements in your hotel to support the operation (and your current team!). Be working alongside the General Manager to oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations.

What is expected

• Food and Beverage and Front Office experience is essential.
• Have good knowledge of the local area to drive business opportunities for your hotel.
• Lead your team to ensure our guests have an incredible experience with us.

Job details

• Quarterly bonus scheme: based on our business and your personal performances.
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us.
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support.
• Additional detail: Bonus opportunities may be available.