Operations Manager

Operations Manager focuses on build strong, trusted relationships with clients.

What the role involves

• Build strong, trusted relationships with clients.
• Proactively manage issues before they escalate, ensuring clients feel supported and well-informed.
• Leading repairs, maintenance, planned works, and voids services to meet contractual KPIs and service standards.
• Driving high-quality workmanship, ensuring every job complies with safety, quality, and time expectations.
• Develop your team, building a culture of accountability, collaboration, and pride in service delivery.
• Ensure full compliance with health & safety legislation, building safety standards, and operational procedures.

Skills and requirements

• Ensure all colleagues feel engaged, supported, and equipped to deliver an excellent resident experience.
• Proven experience as an Operations Manager (or similar) in social housing, property services, or repairs & maintenance.
• Experience working in a KPI-driven, compliance‑heavy environment.

Confirmed role details

• Lead the operational delivery on a trophy housing contract.
• Attend client meetings, performance reviews, and contract updates-presenting clear solutions, data, and action plans.
• Competitive salary, attractive car allowance and additional package benefits.
• Permanent role with potential for career growth and development.

Candidate fit

• Overseeing supervisors, operatives, and supply chain partners, ensuring workflows are well‑organised and productive.