Operations Supervisor

Operations Supervisor focuses on monitor workflows, track onsite performance.

What the role involves

• Monitor workflows, track Onsite performance.
• Provide important shift information to frontline management to ensure operational excellence across shifts.
• Supporting and train employees to deliver great service.
• Supervise them in their daily tasks.
• Supporting the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement.
• Work with other departments to find solutions to address common issues or support needs in areas of key performance.

Skills and requirements

• Advanced proficiency in local language in both written and verbal communication (C1 Common European Framework of Reference, CEFR).
• Relevant experience working with data analytics and using these metrics to identify problems.
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
• Experience of stakeholder management including building and maintaining professional relationships.

Confirmed role details

• Be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place.