Operations Support Agent

Operations Support Agent focuses on answering incoming calls from customers in relation to collection requests, along with delivery queries.

What the role involves

• Answering incoming calls from customers in relation to collection requests, along with delivery queries.
• Sorting and allocating premium and distance deliveries.
• Checking and investigating (when needed) failed deliveries/collections.
• Prioritising and re-allocating failures for the next day delivery as required.
• Maintaining clear and effective communications/collaboration with the team/managers and other depots.
• Following FedEx processes, procedures and controls. As well as external regulatory requirements.

Skills and requirements

• We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Confirmed role details

• Premia paid for hours worked between 7pm - 10pm, and 10pm - 6am.

Additional role context

• FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine.
• Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe.
• We care for their well-being, and value their contributions to the company.