Operations Support Manager

Operations Support Manager focuses on we’re looking for an experienced and community-focused operations support manager to play a central role in supporting the delivery of our parking enforcement operations across bar.

What the role involves

• We’re looking for an experienced and community-focused Operations Support Manager to play a central role in supporting the delivery of our parking enforcement operations across Bar.
• This is a fast-paced, hands-on role focused on driving operational excellence, ensuring contractual compliance, and supporting our frontline teams to deliver safer neighbourhoods.
• Monitor enforcement activity and performance trends, and proactively implement improvements to ensure service delivery.
• Monitoring KPIs and service delivery standards, identifying trends and implementing remedial action.
• Producing performance reports and analysing operational data to drive improvement.
• Managing deployment of resources to ensure contractual coverage and effectiveness.

Skills and requirements

• Minimum 12 months’ recent management experience at Team Manager level (or equivalent) managing Supervisors or similar roles.
• Experience handling performance management and disciplinary processes.
• Proven experience monitoring KPIs and producing reports.
• Confident communicator with experience presenting to management level.

Confirmed role details

• As Operations Support Manager, you’ll be supporting the Assistant Contract Manager in ensuring KPIs, service levels and contractual requirements are consistently achieved.
• Supporting the Assistant Contract Manager in the smooth and compliant delivery of the contract.
• Identifying opportunities for service improvement and business development within the contract.
• Competitive salary and flexible working approach.

Additional role context

• Ensuring health & safety and quality standards are maintained in line with contractual and ISO requirements.
• Opportunity to influence performance, culture and service delivery.

Known job details

• Pay: £37,000 per annum