Ops Support Agent

Ops Support Agent focuses on premia paid for hours worked between 7pm - 10pm, and 10pm - 6am.

Confirmed role details

• Premia paid for hours worked between 7pm - 10pm, and 10pm - 6am.
• Extensive learning resources to further develop your skills and knowledge.
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract).
• FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine.

Candidate fit

• Ensuring that customers' urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Prioritising and reallocating any failed deliveries for the next day delivery.

Additional role context

• FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories.
• We work every moment to deliver the most important package of someone’s day.
• 530,000 team members strong, we are as diverse as the world we serve.