Optical Assistant

Optical Assistant focuses on delivering exceptional service at every stage of the customer journey that is underpinned by our customer experience non-negotiables.

What the role involves

• Delivering exceptional service at every stage of the customer journey that is underpinned by our customer experience non-negotiables.
• Communicate the Cubitts brand story, mission and values to enrich the customer experience.
• Assisting with frame and lens selection, offering expert product advice tailored to individual needs.
• Perform frame adjustments and basic repairs to ensure the perfect fit.
• Introduce our Made to Measure service to every customer, bringing its craft and purpose to life.
• Maintaining a clean, organised store environment, ensuring displays and stock are well-presented.

Confirmed role details

• Complimentary spectacles, eye examinations and generous discounts.
• Option to buy and sell holiday.
• Ensure equitable opportunities, and create a space where everyone belongs.
• 16 hours per week.

Candidate fit

• Someone who thrives in a customer-centric environment and takes pride in delivering exceptional service.
• Proactive self-starter with a positive attitude and the ability to take initiative.
• Excellent communicator, confident in both written and verbal skills.

Additional role context

• 40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries.