Order Management Analyst

Order Management Analyst focuses on to deliver exceptional customer experience through efficient and accurate operational order management.

What the role involves

• To deliver exceptional customer experience through efficient and accurate operational order management.
• To ensure the effective management of Material Master Data in SAP, new product listings and delists into customers through liaison with the local sales & logistics service provider.
• Supported by promotional grids, to work closely with local sales teams and customers to ensure the effective management of customer promotions/other trade events.
• Monitoring order flow to proactively identify problems.
• Develop alternative solutions, and avoid shipping discrepancies.
• To manage stock allocations in line with local sales & supply chain teams’ expectations in low or out of stock situations.

Confirmed role details

• As part of the EMEA Shared Service Centre, you'll provide outstanding service for all aspects of service for customers in our GB market.
• The Customer Supply Chain function is made up of 5 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on ti.
• Flexible starting and finishing times + 4.5 day working week.
• 33 days annual leave including public holidays due to supporting European countries.