OSC Helpdesk Service Coordinator

This OSC Helpdesk Service Coordinator role is focused on maintaining and update facilities management systems (e.g. Maximo) and associated records. It would suit someone who can bring strong professional approach to the role.

Where the work sits

Support the account delivery team with general administrative duties. Build and maintain positive relationships with clients and internal account delivery teams.

How the role works day to day

Maintaining and update facilities management systems (e.g. Maximo) and associated records. Act as the first point of contact for client calls and emails, logging and processing requests accurately. Translate client contacts into the correct engineering or FM solutions in line with contractual requirements.

What helps in this setting

Strong professional approach. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

What needs to be in place

• Previous experience in a customer service, contact centre, or administrative role.
• Demonstrated ability to work effectively within a team to support organisational goals.