OT Network Engineer

OT Network Engineer focuses on act as support for ot network and infrastructure issues, taking ownership of tickets through to resolution.

What the role involves

• Act as support for OT network and infrastructure issues, taking ownership of tickets through to resolution.
• Maintain network equipment in line with established standards (., VLANs, basic routing, firewall rules, switch port configuration).
• Liaise with site contacts, vendors, and internal teams to coordinate access, schedules.
• Ensure compliance with health, safety, and security protocols both remotely and while Onsite.

Skills and requirements

• Support the rollout of OT hardware by following standard deployment procedures and documentation when required to attend site, ensuring consistent and secure installations.
• Valid driver's license and passport, with a willingness to travel as required.
• Proven experience in a 2nd line IT support, network support, or similar role.
• Experience working to SLAs within a ticket-driven support function.

Confirmed role details

• Is hybrid (split between office home-location), with a strong focus on day-to-day support, ticket resolution, and configuration tasks.
• Also support the wider OT team with periodic Onsite hardware deployments across the UK and Ireland, with the potential for occasional travel in Europe, so a willingness to travel a.
• Work remotely with other OT team members and field engineers to provide remote hands support whilst troubleshooting complex network issues.
• Comfortable working in a hands-on capacity when required, including occasional Onsite hardware installation work in line with site-specific safety protocols.

Candidate fit

• technical judgement, safe working habits, careful diagnostics, and practical problem-solving

Additional role context

• Resolve incidents involving switches, firewalls, routers, servers, and end-user devices, escalating to 3rd line where appropriate.
• Familiarity with cloud technology, especially Azure.