Outbound Customer Experience Specialist

This Outbound Customer Experience Specialist role is focused on dealing with all outbound customer calls in a professional and friendly manner. It would suit someone who can bring ownership, clear communication, and practical organisation to the role.

Known job details

• Pay: £25,776
• Full Time role (39 hours per week) shift patterns between department opening hours of.
• Monday to Friday - 9am to 6pm.
• Saturday rota basis (1 x ½ day per month).
• Salary £25,776 per annum.

Likely focus of the role

• Dealing with all outbound customer calls in a professional and friendly manner.
• Work towards appointment and conversion targets.
• Management of MOT and Service reminders and Service follow-up calls to ensure appointment targets are achieved.

Requirements mentioned

• Reporting to the Customer Experience Manager, responsibilities will include.
• Outbound Customer Experience Specialist at Peoples Automotive group - Falkirk.