Partner Success Manager

This Partner Success Manager opportunity is built around driving partner success by managing all facets of the partner lifecycle for large, complex strategic accounts. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Where ownership sits

Partner Success Management sits within the Operations team at eero, where we're dedicated to ensuring our enterprise partners achieve exceptional outcomes. We pride ourselves on being partner advocates internally whilst maintaining a pragmatic, data-driven approach to prioritisation.

What the role carries

Drive partner success by managing all facets of the partner lifecycle for large, complex strategic accounts. Spend time analysing partner performance data, preparing strategic recommendations, and facilitating cross-functional meetings to resolve partner escalations. Defining and coordinating partners' programme requirements, managing non-standard partner needs, and accelerating deployments by identifying programme expansion opportunities.

What the role depends on

• Acquire deep knowledge of customers' vision, products, and objectives, anticipating partner needs and resolving significant pain points before they escalate.
• Experience with sales CRM tools such as Salesforce or similar software.
• Experience with business development, partnership management, or sourcing new business.

Practical details

• Additional detail: Training or development support may be provided.

Job details

• Benefits mentioned: Training