Parts Advisor

Parts Advisor focuses on managing customer relationships, and contribute to the growth of customer accounts.

What the role involves

• Managing customer relationships, and contribute to the growth of customer accounts.
• Assisting customers with commercial vehicle parts enquiries, offering expert advice and solutions.
• Utilise your experience as a Parts Advisor to meet customer needs effectively and professionally.
• Make outbound calls to update customers on order statuses.
• Ensure complete satisfaction.
• Develop and grow customer accounts through excellent relationship management.

Skills and requirements

• Minimum 2 years’ experience as a Parts Advisor, ideally within the commercial vehicle sector.
• Excellent customer service skills with the ability to communicate effectively.
• Comfortable making outbound calls to provide updates.
• Experience in building and managing customer accounts.