Parts Sales Executive

Parts Sales Executive focuses on maintaining own product knowledge and awareness of competitor activity.

What the role involves

• Maintaining own product knowledge and awareness of competitor activity.
• Build strong working relationships with customers through regular contact with them on the phone and via face to face visits.
• Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice.
• Support the TPS Centre team to ensure good working relationships and delivery of excellent customer service.
• Handling incoming calls and customer enquiries within KPI’s, using the approved greeting.
• Ensure the proper and accurate use of all systems to search and order parts.

Skills and requirements

• Complete all required documentation accurately and promptly.
• A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment.
• Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment.
• Passion for providing a great customer service experience.

Candidate fit

• Provide timely communication to customer on their credit status.

Additional role context

• TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service.
• Repair Volkswagen Group vehicles.
• Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model.