Passenger Services Coordinator

Passenger Services Coordinator focuses on providing immediate chain of care responses for front line colleagues.

What the role involves

• Providing immediate chain of care responses for front line colleagues.
• Co-ordinating the on call response to incidents and acting as the call out mechanism for 1st line on call managers within PS.
• Customer-impacting failures and keeping front line colleagues informed of progress relating to resolutions.
• Acting as the central point for out of hours station sickness calls and updating SharePoint, rosters and local managers accordingly.
• Undertaking the following activities in support of Southeasterns’ obligations in the Assisted Travel Process.
• Working with the KICC, Depot Managers and on board colleagues to co-ordinate and agree declassification of first class.

Skills and requirements

• A strong command of the English language with the ability to communicate clearly and effectively.
• You are confident in generating ideas and influencing stakeholders at multiple levels within KICC.
• You are proactive in identifying opportunities to enhance performance and add value to the business.
• You are resilient, maintaining composure under pressure and responding positively to change and challenges.

Confirmed role details

• A final salary pension.
• 25 days annual leave allowance (plus bank holidays).
• We run over 1, trains a day, carrying more than , passengers and serving stations.
• It’s also about making our railway a great place to work and building a team that represents the communities we serve.