Patient Administration Officer

Patient Administration Officer focuses on administering referrals via the electronic booking system "e-referrals".

What the role involves

• Administering referrals via the electronic booking system "E-Referrals".
• Answering patient questions/queries both verbally and face to face.
• Placing all new patient appointments within agreed timescales and in accordance with consultants' requests.
• Our values play into our ambition to develop a more diverse workforce, truly representative of our communities.
• If there is anything we can do to make our application process more accessible to you, please contact.
• This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Skills and requirements

• Previous Customer Service and Admin Reception Experience.
• Must be numerate and literate, GCSE grade C and above or equivalent in English and Maths.
• Computer literacy skills NVQ 2 or equivalent (or proven working knowledge).
• Ability to cross reference information and pay attention to detail.

Confirmed role details

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
• 27 days holiday rising to 33 days (depending on NHS Trust service).
• Interviews for this position will be held in person only at one of our Trust sites and remote interviews will not be offered.

Candidate fit

• Provide a reliable and effective administrative and clerical support service to internal and external users and will communicate daily with colleagues of different professions, cli.

Additional role context

• Working any 5 days in 7 which will include rostered weekends, Saturday or Sunday.