Patient Administrator

Patient Administrator focuses on process referrals and appointments in line with clinical triage and kpis.

What the role involves

• Process referrals and appointments in line with clinical triage and KPIs.
• Maintaining patient records and case notes to a high standard, both manually and electronically (e.g., EMIS, CERNER).
• Handling telephone enquiries from patients, carers, professionals, and external agencies courteously and efficiently.
• Maintaining confidentiality and adhere to data protection policies.
• We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area.
• Ensure timely and accurate data entry into EMIS and CERNER systems.

Skills and requirements

• Recognised educational standards i.e. GCSE Level 4-9 or equivalent in English Language and Maths.
• Customer Care NVQ Level 3, or equivalent or willing to work towards ECDL/CLAIT or equivalent experience.
• Proficient in the use of Microsoft Office, including Word, Excel, Outlook.
• Extensive experience of working in administration.

Confirmed role details

• Managing patient information using patient administration systems i.e. EMIS and CERNER.
• Commence at Band 2, with progression to Band 3 in 6 months, upon successful completion of required competencies.

Candidate fit

• organisation, accuracy, communication, and careful task follow-through

Additional role context

• We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.