Patient Advisor

Patient Advisor focuses on supporting patients having vision correction surgery across all steps of patient pathway, building rapport and maintaining patient confidence.

What the role involves

• Supporting Patients having vision correction surgery across all steps of patient pathway, building rapport and maintaining patient confidence.
• Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
• Supporting in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
• Schedule surgery and aftercare.
• Managing payment, finance and administrative booking requirements.

Skills and requirements

• Previous experience of a patient facing role.
• Proficient with use of digital and diagnostic technology.
• Experience within healthcare or high-end retail would be preferred.
• 33 days annual leave.

Confirmed role details

• Part Time – 24 hours minimum.
• Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK).
• For close on twenty years, Optical Express have delivered in excess of 60% of premium pay Laser and Lens Replacement Vision Correction procedures in the UK and Ireland.

Additional role context

• As an entity, we treat more patients than all other private providers do put together.