Patient Support Team

Patient Support Team focuses on maintaining a professional & effective receptionist service to patients.

What the role involves

• Maintaining a professional & effective receptionist service to patients.
• Supporting patients who may have a problem or complaint.
• Undertake basic prescription administration training, ensuring that queries are answered in the absence of prescription team colleagues.
• Engage in customer services processes & policy to provide a high quality internal & external service standard.
• Partake in any training indicated by the senior receptionist or upper management, as appropriate for personal & professional development.
• Other relevant duties, including projects, as agreed with the senior receptionist.

Skills and requirements

• Entry level knowledge of emails and Microsoft products.
• Previous experience of working within the NHS or in a call-centre setting preferred.
• Our patients demand the highest standards of care and if you are conscientious with a strong team-working ethic, then this could be the ideal role for you.
• About Us Vida Healthcare is one of Norfolk’s largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care.