Patient Support Team Member

Patient Support Team Member focuses on maintaining a professional & effective receptionist service to patients.

What the role involves

• Maintaining a professional & effective receptionist service to patients.
• Supporting patients who may have a problem or complaint.
• Undertake basic prescription administration training, ensuring that queries are answered in the absence of prescription team colleagues.
• Engage in customer services processes & policy to provide a high quality internal & external service standard.
• Other relevant duties, including projects, as agreed with the senior receptionist.
• About the Candidate Our patient support team help make a positive impact on our local community.

Skills and requirements

• Entry level knowledge of emails and Microsoft products.
• Previous experience of working within the NHS or in a call-centre setting preferred.
• Our patients demand the highest standards of care and if you are conscientious with a strong team-working ethic, then this could be the ideal role for you.
• About Us Vida Healthcare is one of Norfolk’s largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care.

Confirmed role details

• Vida Healthcare has an exciting opportunity for a reliable, hardworking patient support team member to join our experienced team on a part or Full Time basis.

Additional role context

• Be covering shifts anytime between 8am - 6:30pm, split by morning and afternoon sessions.