Payments Oversight Senior Operations Manager (FTC)

This Payments Oversight Senior Operations Manager (FTC) role is focused on developing KPIs (Key Performance Indicators) and KRIs (Key Risk Indicators) to report on the effectiveness of manual payment operations to senior management. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Role overview

Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home. Exceptional stakeholder management skills to work with both operations & non-operations policy/product teams.

Main responsibilities

Develop KPIs (Key Performance Indicators) and KRIs (Key Risk Indicators) to report on the effectiveness of manual payment operations to senior management. Contributing to the Risk and Control self assessment process, specifically for the Operations payments lifecycle. Operational Advocacy: Represent the Operations team’s needs to the Policy Owner to ensure that policy is executed efficiently and effectively in Operations.

Requirements

• Strong operations knowledge and experience, coupled with technical payment scheme understanding.
• Ability to translate policy and process changes into operational requirements.

Job details

• Company-enhanced salary sacrifice pension scheme (7% employer contribution).
• 25 days holiday (plus take your public holiday allowance whenever works best for you).
• This is a 9 month fixed-term contract opportunity.
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off.