Personal Banker RBWM

As a Personal Banker RBWM, the work centres on at HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Role overview

Our Customer Service Representative training course is 8 days in total split over 2 weeks. This is a full-time position that requires you to work 35 hours per week.

Customer support involved

At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further. Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures.

Customer service skills

• We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality.
• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Job details

• Receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer.
• As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.
• We offer an attractive minimum starting.
• Over six weeks’ holiday. This includes bank and public holidays with the option to buy more.