Planning & Reporting Analyst

As a Planning & Reporting Analyst, the work centres on managing holidays, shift swaps, sickness and absence while maintaining service levels. It would suit someone who can bring clear communication, patience, and reliable follow-through to the role.

Where ownership sits

Managing holidays, shift swaps, sickness and absence while maintaining service levels. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues.

What helps the work land well

careful practical judgement. Strong professional approach.

What the role depends on

• Experience in resource planning and schedule production within a contact centre environment.
• Experience using IEX/Noble and Harmony workforce management systems.
• Experience working with contact centre scheduling and software tools.

Practical details

• Additional detail: Bonus opportunities may be available.

Job details

• Benefits mentioned: Bonus, Training