Portuguese Speaking Customer Service Advisor

Portuguese Speaking Customer Service Advisor focuses on responding to customer queries in both portuguese and english via phone and email.

What the role involves

• Responding to customer queries in both Portuguese and English via phone and email.
• Supporting the full lifecycle of claims, from information gathering to resolution.
• Maintaining accurate customer records and case notes in the system.
• Liaising with other departments to ensure smooth and timely customer support.
• Handling complaints in line with company policy.

Skills and requirements

• Fluency in both Portuguese and English (spoken and written).
• Strong customer service skills with a desire to deliver excellent experiences.
• Ability to manage multiple tasks with accuracy and attention to detail.
• Confident communication and problem-solving skills.

Confirmed role details

• Be part of a supportive, multilingual team that delivers high-quality customer service and claims support.
• £27,000 base salary + performance-related bonus.
• 25 days’ annual leave (plus the option to buy/sell additional days).
• 5% matched pension scheme.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Known job details

• Pay: £27,000