Power Platform App Support Engineer

This Power Platform App Support Engineer opportunity is built around operating within established flight, safety, and reporting standards. It would suit someone who can bring acting as a technical and process escalation point for 1st Line Service Desk analysts to the role.

How the role is set up

Employer contribution is currently 5.5% of qualifying salary (above legislated minimum and will increase if we achieve certain business targets). Employee contribution is 4% of qualifying salary (legislated minimum but you can elect to increase).

Where someone would start

Operate within established flight, safety, and reporting standards. Providing 2nd Line support for Power Platform applications, resolving incidents and problems within agreed SLAs.

What helps someone build confidence

Acting as a technical and process escalation point for 1st Line Service Desk analysts. Building trusted customer relationships through regular service review meetings (remote and occasional face-to-face).

What is expected

• At least 3 years’ experience in application support, including 2+ years in a 2nd or 3rd Line role.
• Root cause analysis and technical/process improvement recommendations.
• Power Apps (canvas), Copilot Studio, SharePoint Online, Planner, Azure DevOps.

Job details

• Spot Awards of £25 and up, to instantly recognise excellence in you and your colleagues.
• Duration of in-person company meetings is generally 2 or 3 days and location changes every year.
• Long service recognition at 5, 10, 15, 20 years and onwards.
• 9 Day Fortnight (compression of 10 working days into 9 to be able to not work every other Friday).