Principal Customer Success Executive

This Energy opportunity in This Role is built around mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smo. It would suit someone who can bring handling account-by-account responsibilities with consistency and care to the role.

Where ownership sits

The Principal Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. What You Get to Do in This Role:Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning Service.

What the role carries

Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smo. Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and Ser.

What helps the work land well

Handling account-by-account responsibilities with consistency and care. Strong professional approach.

What the role depends on

• Have deep expertise in technology-enabled business transformations, coupled with a proven ability to advise at the executive level.
• Work personas (flexible, remote, or required in office) are categories that are assigned to Service.
• Enterprise SaaS Transformation & Strategic Advisory: Extensive experience leading large-scale digital transformations within SaaS or enterprise software environments.

Practical details

• Work model: Remote.
• Additional detail: Flexible working options may be available.