Principal Customer Success Manager

Principal Customer Success Manager focuses on support activities that deliver the best roi within the shortest timeframe.

What the role involves

• Support activities that deliver the best ROI within the shortest timeframe.
• Develops and maintains a strategic customer success plan with a select group of enterprise accounts to ensure the successful and broad adoption of Autodesk solutions.
• Collaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with.
• Support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed.
• Creates and coordinates account documentation including reports, proposals, business assessments and recommendations.
• Accountable for post-sale account management and drives account adoption and scale strategy with wider account team members (Sales, Delivery, ISM, PDG).

Skills and requirements

• Minimum 5+ years in leading customer-facing organizations is Mandatory.
• Relevant Bachelor’s degree.
• Strong empathy for customers AND passion for revenue and growth.
• Serve our customers: They win, so you win.

Confirmed role details

• Salary is one part of Autodesk’s competitive compensation package.
• In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Diversity &.

Additional role context

• We serve a variety of clients in the AECO industry and experience from working with or in these areas is beneficial.