Private Cloud Squad Leader

The Private Cloud Squad Leader position centres on a Passion for providing outstanding customer support via phone call and ticketing systems. It would suit someone who can bring strong professional approach to the role.

Who the work supports

Also ensuring a smooth transition into service for new customers once handed over from our delivery teams. Ensure all engineers have regular structured 121 sessions each month.

How support shows up

A Passion for providing outstanding customer support via phone call and ticketing systems. Plan & manage squad resource (collaborating with peers).

The approach that fits

Strong professional approach.

What needs to be in place

• Understand, maintain and deliver relevant training to engineers regarding the current service desk procedures.
• Ability to lead people, embrace the company values and demonstrate a role model persona while being able to train & support Infrastructure engineers.
• Experience with other storage Technologies (HPE 3PAR, Nimble, Dell Compellent).

Job details

• Pension contribution match and 4 x life assurance.
• Flexible working and work from anywhere for up to 30 days per year (some exceptions).
• Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay.
• A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married.