Private Tenancy Officer

The Private Tenancy Officer position centres on be expected to manage case information using systems such as Microsoft Office, M3 Northgate, and Metastreet, and ensure all workplies with Council policies and procedures.What you'. It would suit someone who can bring accuracy, confidentiality, and clear communication to the role.

Who the work supports

Be joining Birmingham City Council, working within a specialist team that protects the rights and wellbeing of private tenants across the city. The service plays a crucial role in investigating illegal eviction, preventing harassment, and ensuring landlords meet their legal responsibilities.

How support shows up

Be expected to manage case information using systems such as Microsoft Office, M3 Northgate, and Metastreet, and ensure all workplies with Council policies and procedures.What you'.

The approach that fits

careful practical judgement. Strong professional approach.

What needs to be in place

• To excel in this role, you will need a strong understanding of housing legislation—particularly the Protection from Eviction Act 1977 and relevant Housing Acts—and experience condu.
• Experience working with external partners, managingplex cases, and supporting diverse customer needs is essential, as is the ability to handle confidential information responsibly.
• Strong IT skills and confidence using case management systems will also be required.

Job details

• Receive apetitive hourly rate of £ per hour total (PAYE £ + holiday allowance), along with the stability of a 3‑month ongoing contract with potential for extension.
• This is a full-time role offering the opportunity to develop specialist expertise in tenancy enforcement and contribute to a vital service that protects Birmingham’s private tenant.
• Additional detail: Additional staff or wellbeing benefits may be available.