Product Designer (UX/UI & Research)

Product Designer focuses on analysing website and product performance using ga, hotjar, session recordings, voc insights, and heatmaps to identify friction points.

What the role involves

• Analysing website and product performance using GA, Hotjar, session recordings, VOC insights, and heatmaps to identify friction points.
• Collaborate with web product management, developers, SMEs, and cross-functional teams to build scope.
• Facilitate workshops, compose reviews, and working sessions to build shared understanding, present design decisions clearly, and influence strategic, experience-led discussions.
• Support the development and management of the organization’s design system and new technologies. This helps to proactively find ways to improve and grow.
• Strong analytical and problem-solving skills, adept at interpreting qualitative and quantitative data (, Hotjar, GA, heatmaps) to guide iterative build improvements.
• Advanced proficiency with Figma, covering design systems, components, and variants, with a refined eye for UI craft, interaction development, and accessibility guidelines.

Skills and requirements

• Significant hands-on experience in UX/UI or Product Build, with end-to-end ownership of research, wireframing, prototyping, UI design, and delivery for complex digital products.
• Demonstrable ability to build intuitive, accessible, user-centered experiences supported by a strong portfolio showing UX flows.
• Design systems, visual craft, and measurable product impact.
• Design systems) and experience with prototyping and collaboration tools.

Confirmed role details

• This role is based in London on a hybrid basis, 2-3 days on-site per week.
• Integrity: A commitment to high ethical standards has been at the heart of LGC since we started testing the integrity of products in 1842.

Additional role context

• We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs of customers in more than 120 countries worldwide.