Product Line Support Manager

Product Line Support Manager focuses on provides escalated support to north america commercial organization.

What the role involves

• Provides escalated support to North America Commercial Organization.
• Provides advanced expertise during IT solution implementation process with customers.
• Participates in change management process of IT Solutions products including creation of documentation to support training and communication activities.
• Ensures organizational compliance with all Quality, Regulatory, Service & Support policies, procedures, work instructions and records, ensuring all records are compliant, complete.

Skills and requirements

• Bachelor's degree in Information Technology, Computer Science or Engineering required. Equivalent experience in lieu of a degree will be considered.
• Minimum of five years’ experience in a Software Application Engineering required (within Medical Device or Healthcare field preferred).
• Working knowledge Healthcare industry required.
• Work experience at Health delivery organization or similar organizations preferred.