Product Manager

Product Manager focuses on adapt global personality style frameworks to local preferences, ensuring cultural and contextual relevance across all customer touchpoints.

What the role involves

• Adapt global Personality Style frameworks to local preferences, ensuring cultural and contextual relevance across all customer touchpoints.
• Prototype and experiment — get hands-on with prompt tools, create examples, run A/B tests, and iterate rapidly based on results.
• Ensure consistency of personality and tone across verticals and experiences.
• Define quality and safety frameworks for automation, including guardrails, scenario coverage, validation, and regression strategies as we scale.
• Establish performance measurement for Alexa behaviour — setting expectations for experimentation, A/B testing, analytics, and learning loops.
• Provide systems-level oversight across tools, APIs, knowledge bases, prompts, and integrations — identifying structural constraints and influencing architectural direction.

Skills and requirements

• Experience as a product manager or owner.
• Experience shaping content, tone of voice, or conversational experiences for consumer-facing products.
• Experience in building products in rapid iteration environments.
• Native level cultural fluency across the UK and Ireland, including regional humour, tone, idiom, and social context.

Additional role context

• Serve British and Irish customers.
• Test relentlessly, and regularly iterate based on real customer signals.