Product Manager

This Product Manager opportunity is built around managing the product roadmap for Salesforce products based on input from various FCC stakeholders' teams. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Why this role may suit you

Also have a wider view on the opportunities available through use of the platform. Employee Assistance Helpline – free, confidential employee support service provided by an independent provider *after 6 months of employment We all belong at First Customer Contact.

What you would be doing

Manage the product roadmap for Salesforce products based on input from various FCC stakeholders' teams. Identify and prioritize product features and enhancements that will drive efficiencies, customer satisfaction, revenue growth, and profitability. Collaborate with cross-functional teams to ensure product goals are aligned with business objectives.

What you need

• Demonstrable experience as a user focused Head of/Product Owner.
• A deep understanding of Service Cloud.
• A wider understanding of the full range of product suite, including Marketing Cloud and Sales Cloud.

Practical information

• 37.5 hours per week, between 0800 and 1800 Monday to Friday.
• Some weekend working by exception.
• 25 days Holiday plus National Bank Holidays.
• Payroll Giving – donate directly from your pay to a Charity of your Choice.

Job details

• Benefits mentioned: Holiday allowance, Flexible working, Hybrid working