Product Returns Process Lead (Logistics)

As a result of strong business growth, industry‑leading product development in our biosensor portfolio, and a long‑term commitment to high‑volume manufacturing at our Witney Centre of Excellence, Abbott’s Diabetes Care business has a fantastic opportunity for an experienced Process Lead to join our expanding, highly skilled team, with a particular focus on returned product logistics.

Reporting to the Complaints Manager, this role plays a critical part in the smooth, compliant, and efficient handling of incoming product across the world. You will lead a large, operationally focused team responsible for the receipt, sorting, booking‑in, movement, storage, and disposal of returned products, working closely with affiliates, logistics partners, warehouses, and internal quality and Health & Safety teams.

This is a people‑centric leadership role with a strong operational backbone. You will own end‑to‑end logistics processes for incoming product, ensure systems and suppliers are performing effectively, and drive continuous improvement initiatives that strengthen service, compliance, safety and efficiency across the product returns/complaints investigation lifecycle.

What you’ll be doing

Key areas of responsibility

Why Abbott Diabetes Care?

At Abbott, you’ll join an organisation that combines cutting‑edge technology with real‑world impact. Our Witney site is at the heart of global operations, supporting millions of people living with diabetes. We invest heavily in our people, our systems, and our leadership — providing the opportunity to make a tangible difference while growing your career in a stable, purpose‑driven environment.

What will you bring?

If you’re an experienced people leader with strong logistics, warehouse, or operational expertise — and you thrive in a regulated, fast‑paced setting — this role offers a unique opportunity to shape a critical operational function within a global healthcare leader.