Product Support Engineer

The Product Support Engineer position centres on on top of your regular salary, you will receive a shift-work allowance. It would suit someone who can bring handling site-by-site responsibilities with consistency and care to the role.

How the role is set up

On top of your regular salary, you will receive a shift-work allowance. Provide L1 & L2 support to customer and partner organisations, working with the customer to understand the issue, assisting in the reproduction of the issue in a lab environment, a.

What helps someone build confidence

Handling site-by-site responsibilities with consistency and care. Strong professional approach.

What is expected

• Ability to work the hours of midnight to 8am GMT Sunday (into Monday) through Thursday. This will cover the working hours of the customer region.
• Experience with an online support portal, ideally Zendesk, and familiarisation with internal tracking systems such as Jira.
• Experience with Python, NodeJS, TypeScript, Bash or other scripting languages.

Job details

• 25 days annual leave + birthdays off, rising to 30 days after 5 years of service & Christmas shutdown.
• The latest tech including a top of the range MacBook Pro.
• There is a well-stocked pantry with food, snacks and drinks when in the office.
• Competitive base salary DOE.

Requirements mentioned

• JavaScript