Product Support Specialist

Product Support Specialist focuses on · business planning: constructs a basic business plan with input from mentor/manager.

What the role involves

• · Business Planning: Constructs a basic business plan with input from mentor/manager.
• Using open questioning techniques to ascertain customers' needs and has good working knowledge of key brands to open opportunities for the sales team to sell.
• · Commercial Awareness: Understands that there are multiple stakeholders in the decision-making process and asks appropriate questions to identify the stakeholders.
• · Achieve sales results in line with the annual sales target and KPI metrics.
• · Planning, prioritizing, and executing of required activities and customer support.
• · Segmentation of the sales area and define a focus on the expansion of existing customers, as well as support for growing customers together with the Sales Team.

Skills and requirements

• Educated to degree level is advantageous.

Confirmed role details

• The Product Support Specialist – Manual & Robotic provides clinical product support to end users along with guidance and assistance during Mako surgical procedures.