Job Description
As a Digital Interview Recording Project Engineer, we need you to help us deliver our solutions into live operational service for our suite of products across our entire customer portfolio.
Build, Commissioning and upgrades of our Digital Interview Recording product solutions into and within our customer environments.Fault diagnosis of our product suite of solution/s at both hardware and software levels. Create, review and update Engineering documentation, for example workplans, work instructions and technical guides.Work professionally in liaison with several internal teams to coordinate various activities and gather / provide information required to complete the tasks at hand.Completing installations on customer sites as demand requires, therefore you will be expected to work from a variety of locations and travel should be expected, including overnight stays.The role holder would need to accept a company car, within the allotted band for business travel.The role will involve extensive customer contact on both a technical and non-technical level requiring a professional and adaptable approach to communication and interaction / service.The role will require working both in a team and, potentially autonomously where projects dictate a limited engineering requirement. An increasing level of autonomy is typically achieved after some time in post and suitable experience has been gained.Continually follow and adhere to NECSWS outlined process & procedures.Complete all activities within set deadlines and report appropriately any difficulties to achieve delivery milestones.Present a professional approach and attitude to all work undertaken.Promote a clean working environment. Adhere to all Health and Safety practices, rules and regulations.Qualifications
Essential
Educated to HND/HNC level or relevant industry experience with a minimum of 2-years proven experience in a comparable role/s. Experience in troubleshooting and problem solvingProven experience administering and working with Microsoft Windows 10/11, Windows Server 2016+Proven Experience deploying Microsoft Windows and server Operating systemsProven Experience deploying Microsoft Windows Updates (WSUS)Working knowledge of hands-on PC Hardware construction and maintenanceUnderstanding of IP NetworkingExcellent customer service skillsProven experience working to ITIL best practices.Working at heights/laddersDesirable
MS Business Applications experience including Excel, Visio, WordExperience of RJ45 Cable Construction and installationExperience of soldering cable and connectorsSurveying of sites to identify suitable mounting surfaces and hazardsExperience of mounting hardware, including drilling and fixing in compliance with appropriate safety standardsScripting experience / Knowledge (Batch, PowerShell)Experience of Windows Deployment Services/ToolkitExperience of audio and video equipementGood Presentation skillsKey competencies
Team Working: Cooperating with and respecting colleagues to exceed the sum of individual efforts.Customer Service: Creating the best possible experience for NEC clients and their customers.Communication: The ability to listen, express and articulate information effectively.Performance Management: Delivery of business objectives through effective setting of personal and team goals.Results Focused: Getting the job done in an efficient way through effective time, task and financial management.Innovation & Continuous Improvement: Constantly seeking to improve the way the business is done through analysis, creativity, problem solving and change initiatives.Additional Information
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of A selection of flexible benefits to suit your individual needsAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
