Project Manager

The Project Manager position in Jira centres on we are scaling and need a manager who can build process while staying hands-on with clients. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

How the role is set up

Manage a team of technicians and/or project coordinators remotely that work Onsite. Set weekly priorities, conduct 1:1s, and run shift/resource planning.

Management responsibilities

We are scaling and need a manager who can build process while staying hands-on with clients. Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle. Leading client onboarding, scoping calls, and technical review meetings.

Leadership skills and experience

• 3+ years of experience in datacenter operations, technical infrastructure, or a closely related field.
• Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent.

Job details

• Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture.
• Server rack/stack, hardware break-fix, cabling, power, and cooling.
• Review and validate work orders for technical accuracy before client-facing delivery.
• Coordinate with vendors and hardware suppliers on procurement.