Project Manager

Project Manager focuses on leading client onboarding, scoping calls, and technical review meetings.

What the role involves

• Leading client onboarding, scoping calls, and technical review meetings.
• Handle escalations directly — without requiring handoffs.
• Build long-term relationships that reduce churn and increase account expansion.
• Coordinate cross-functional resolution without escalating everything upward.
• Maintaining a live project dashboard that clients and internal stakeholders can rely on.

Skills and requirements

• 3+ years of experience in datacenter operations, technical infrastructure, or a closely related field.
• Experience owning project budgets, SOWs, or vendor purchase orders.

Confirmed role details

• Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture.
• Review and validate work orders for technical accuracy before client-facing delivery.
• Coordinate with vendors and hardware suppliers on procurement.
• Ensure adherence to datacenter safety, change management, and access protocols.

Candidate fit

• ownership, planning discipline, stakeholder communication, and practical delivery judgement

Additional role context

• Manage a team of technicians and/or project coordinators remotely that work Onsite.
• Set weekly priorities, conduct 1:1s, and run shift/resource planning.
• Maintain SOPs, runbooks, and onboarding materials for repeatable processes.