Project Manager

As a Project Manager in Jira, the work centres on we are scaling and need a manager who can build process while staying hands-on with clients. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

What the work leans on

Manage a team of technicians and/or project coordinators remotely that work Onsite. Set weekly priorities, conduct 1:1s, and run shift/resource planning.

Management responsibilities

• We are scaling and need a manager who can build process while staying hands-on with clients.
• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Leading client onboarding, scoping calls, and technical review meetings.

Leadership skills and experience

• 3+ years of experience in datacenter operations, technical infrastructure, or a closely related field.
• Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent.

Practical details

• Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture.
• Server rack/stack, hardware break-fix, cabling, power, and cooling.
• Review and validate work orders for technical accuracy before client-facing delivery.
• Coordinate with vendors and hardware suppliers on procurement.

Job details

• Benefits mentioned: Training