Quality and Engagement Manager

Quality and Engagement Manager focuses on cch group supports thousands of individuals across the country to live independently in their own homes and within residential settings.

What the role involves

• CCH Group supports thousands of individuals across the country to live independently in their own homes and within residential settings.
• Be part of a committed team focused on delivering quality outcomes and continuous improvement for the people we support.
• In addition, you’ll support the branch teams by delivering aspects of operational training, mentoring staff, and providing guidance on care delivery and the effective use of system.
• This role is ideal for someone with a strong understanding of compliance and quality standards in social care, and a passion for supporting others to deliver excellent service.
• Support the implementation of improvement plans. Provide training, mentoring, and practical support to branch teams to enhance service quality and achieve high compliance levels.
• Quality Assurance & Compliance: Conduct regular audits and governance reviews to identify risks.

Skills and requirements

• Strong knowledge of the social care sector, including regulatory and clinical requirements in community settings.
• Confident user of Microsoft Office (especially Excel) and digital compliance/reporting tools.
• Excellent organisational, time management, and communication skills.
• Committed to high standards of customer care and aligned with company values.

Confirmed role details

• Full-time, Permanent.
• £32,305 per annum.

Candidate fit

• stakeholder judgement, writing quality, planning discipline, and confident communication

Additional role context

• Feltham, TW14 9AG.
• Bristol Court is part of CCH Group, one of the UK’s largest providers of community-based health and social care services.
• As Quality and Engagement Manager at Bristol Court, you will play a key role in maintaining high standards of care and ensuring compliance with regulatory requirements.

Known job details

• Pay: £32,305 per annum